Please E-mail us at firstname.lastname@example.org with your product issue in detail.
We will respond to your email within 48 hours and provide you with more information to complete the return.
- Check your kit carefully to satisfy yourself with the quality. If there happens to be a fault or defect, please contact us to claim warranty
- If you happen to receive a wrong item from our logistics team, simply email us and we will arrange the correct item for shipment, free of postage charge.
- Your warranty card is on the last page of your instructions manual that comes with your IPL kit, please ensure to keep this is in a safe place at all times, if misplaced or lost you may not be able to claim for warranty
- 12 month warranty from date of purchase
- Postage costs will be paid and handled by the customer
- These are strict terms and any failure adherence to the steps above may result in a refusal of your warranty
After the 60 day money back guarantee has ended, refunds may still be requested. But, refund approvals are at the discretion of Filter Face, based on the circumstance.