BOXING DAY SALE! Use Code: 'BOXING29' for further $29 OFF IPL Kits + **Free Shipping**

For all warranty claims, please see below:


Please E-mail us at with your product issue in detail.
We will respond to your email within 48 hours and provide you with more information to complete the return. 


  • Check your kit carefully to satisfy yourself with the quality. If there happens to be a fault or defect, please contact us to claim warranty
  • If you happen to receive a wrong item from our logistics team, simply email us and we will arrange the correct item for shipment, free of postage charge. 

Warranty Disclaimer:

    • Your warranty card is on the last page of your instructions manual that comes with your IPL kit, please ensure to keep this is in a safe place at all times, if misplaced or lost you may not be able to claim for warranty
    • 12 month warranty from date of purchase 
    • Postage costs will be paid and handled by the customer
    • These are strict terms and any failure adherence to the steps above may result in a refusal of your warranty


    60 day money back guarantee applies. Please see Terms of Use for more information. Results may vary to each individuals skin tone or hair color.
    After the 60 day money back guarantee has ended, refunds may still be requested. But, refund approvals are at the discretion of Filter Face, based on the circumstance.